Welcome to Supportive Steps! Mental health can be an isolating and individual struggle. No one person will face the same problems you do, or shoulder the same burdens. Reaching resilience and stability isn’t a one-size fits all solution, but rather a process that will take time, patience, and courage. You will not have to go through it alone, however. I will work with you on an individualized plan that helps support you or your child on your path to recovery and mental strength.

Every journey begins with a single step. This can be yours.


Growing up brings its own unique stressors, from navigating social groups and new responsibilities to bullying, family conflict and surfacing trauma from abuse or neglect. This is the time when issues with ADHD, self-esteem, self-regulation and depression or anxiety begin appearing. I can help through age-appropriate and nonjudgmental approaches such as mindfulness, music, and play therapy.


This moment in time is overwhelming for so many people. Between work piling up, the feeling of not being able to go on, struggling with recent or past traumas, and anxiety or anger – you don’t have to face it all on your own.

Hello, I’m Hailey Reiss

Registered Social Worker/Therapist & Music Therapist

Hi, my name is Hailey Reiss and I’ll be walking alongside you during your journey to mental strength, resiliency and happiness. I’m a social worker and accredited music therapist with experience working with people of all ages and abilities.

I have a broad variety of tools and methods at my disposal to help you reach your goals. My background is in EMDR (Eye Movement Desensitization and Reprocessing), Neurofeedback, Sand Tray, Play Therapy, CBT, DBT and Music Therapy. Part of my role as a guide is to continually broaden my horizons and I am always seeking new trainings and methods to learn that can help you in your journey. Whether you or your child are struggling with the stress of life, anxiety, managing anger or signs of trauma, my experience and knowledge can help.

About us

You or your child could be struggling with work or school, with self-esteem, with anxiety or depression, or trauma and PTSD. Every issue is different, and every person brings their own background and goals with them. My therapeutic approach is a holistic step-by-step process using a variety of methods, from CBT, DBT, and mindfulness to EMDR and neurofeedback, as well as music, sand tray, and play therapy, to reach your goals together. I specialize in:

  • Trauma & PTSD
  • Anxiety and Related Disorders
  • Stress and Stress Related Disorders
  • Self-Regulation
  • ADHD and Other Disabilities
  • Depression
  • Anger Management

Frequently Asked Questions

When we are not aware of our thoughts, feelings, motives and behaviours, the more they control us. Therapy helps people understand their “stories”; the experiences that have shaped them, their protectors that helped them get through challenges and the patterns or habits that are now preventing them from living the way they would like. It is an exploration where the therapist walks alongside the person helping them to unscramble and make sense of the information they share.

Booking your first session takes three easy steps:
1.Click the Let’s Talk or contact We directly to book a free 15 minute consult where we will discuss your hopes and needs.
2.Begin creating your collaborative treatment plan with your therapist at your first session.
3.Begin your journey to mental strength and resiliency.

At your first session we will begin to explore your life. We will explore things such as your  challenges, history, family history, coping skills and strengths. We may also complete some assessment’s that may be beneficial in helping you reach your goals. This exploration may take several sessions depending on the history and challenges you want to address.

Everyone’s journey is different. Some people may reach their established goals within only a few sessions while others may be working on recurring life patterns or traumatic events which may benefit from more long-term support. Based on your hopes, and challenges we will come up together with a plan to help you reach your goals.

To appointments are 50 minutes in length (45-50 minutes for children) with the last 10 minutes of the hour being for rescheduling and admin work.


Yes, we currently offer phone, telehealth and in person appointments.

Yes, we are happy to work with you based on your needs. If we cannot help we are happy to provide referrals to other organizations that may be able to work with you.

Most insurance companies offer some coverage for social work services. Please contact your insurance directly to inquire. If you need assistance with this please do not hesitate to reach out.

The Key to Supportive Therapy

The most important aspect to therapy at Supportive Steps is that it is a welcoming and empowering space, shaped around your background, individual problems and needs. Drawing upon client-focused therapy means treatment that views the client as a whole person, not as a set of separate issues to be solved. The end result is arriving at a space where you are treated as a partner in reaching your own wellbeing.

why choose us

Supportive Steps allows for a range of flexible appointment times, from day to evenings, and including weekends and sessions can be online, on the phone, or in-person.
A wide range of therapeutic methods suited for many problems and all ages, from children to adults.

About Us

we offer a free 15-minute phone consultation, which can be arranged easily:

Supportive Steps Finding Us

The Supportive Steps clinic is on 38 Wellington St E, Aurora and is accessible by Transit LRT, Viva and GO transit. Parking lots can be found off of Centre St., with both underground and outside parking.

Aurora / Newmarket

Monday-Thursday 9am-9pm

Friday 9am-7pm Saturday 9am-6pm

Sunday 9am-5pm