Our Clinic

At Supportive Steps, we welcome and serve clients of all ages and abilities. We tailor services to each individual by combining different types of therapy, from traditional to non-traditional.

The clinic is located on 38 Wellington St E, Aurora and is accessible by Transit LRT, Viva, and GO transit. Parking lots can be found off of Centre St., with both underground and outside parking. The clinic has an elevator, but as it is in an old building, the hallways are only 1.2 metres wide. The underground parking also has no designated handicapped parking spaces. If accessibility is an issue, please contact us and we’ll be happy to arrange accommodations.

The Key to Supportive Therapy

The most important aspect to therapy at Supportive Steps is that it is a welcoming and empowering space, shaped around your background, individual problems, and needs. Drawing upon client-focused therapy means treatment that views the client as a whole person, not as a set of separate issues to be solved. The end result is arriving at a space where you are treated as a partner in reaching your own well-being.

Meet Your Therapist

Hailey Reiss, Registered Social Worker,
Certified Play Therapist, & Certified EMDR Therapist

Hailey combines empathy and expertise to help children, teens, and adults feel safe and welcome. Her approach blends play therapy, animal assisted therapy, CBT, DBT, EMDR, mindfulness, and music therapy to meet each client’s unique emotional and developmental needs.

At Supportive Steps in Aurora/Newmarket, she has created a warm and inclusive space where every client feels seen, heard, and supported. The clinic is easily accessible by transit and offers both indoor and outdoor parking—every detail reflecting genuine care and compassion.

How to Find Us

Choose Your Best Route

Schedule Your Free 15-Minute Consultation

Take the first step toward better mental health. Book your complimentary consultation today and begin a supportive journey toward healing, clarity, and emotional growth in a safe and compassionate environment.